Monitor, detect, resolve — before the client calls
AI-powered NOC operations with multi-tenant management, automated remediation, and proactive alerting for MSPs.
The problems you're solving today
Alert fatigue — engineers are drowning in noise from dozens of monitoring tools
Every new client adds operational complexity but not proportional revenue
Runbooks exist in wikis nobody reads — tribal knowledge walks out the door with staff
Client SLA reporting is a manual, end-of-month scramble
AI agents built for managed it services
Alert ingestion & correlation
Ingest alerts from Datadog, PagerDuty, and custom monitoring — correlate related alerts into single incidents.
Automated remediation
For known issue patterns (disk full, certificate expiry, service restart), execute automated fixes before creating tickets.
Multi-tenant NOC view
Unified dashboard across all client environments with per-client SLA tracking and health scores.
Runbook execution
AI agents follow your documented runbooks step-by-step, escalating only when they hit decision points that need human judgement.
Client reporting
Auto-generated monthly reports showing uptime, incidents resolved, and proactive actions taken — ready for client review.
Tiered support routing
L1/L2/L3 escalation paths with skill-based routing and workload balancing across your engineering team.
Why Managed IT Services teams choose AgentDesk
MSPs manage infrastructure for dozens of clients with lean teams. AgentDesk acts as your AI-powered NOC — ingesting alerts from monitoring tools, correlating them with known issues, and either resolving automatically or creating pre-triaged tickets with full diagnostic context for your engineers.
- Alert ingestion & correlation — Ingest alerts from Datadog, PagerDuty, and custom monitoring — correlate related alerts into single incidents.
- Automated remediation — For known issue patterns (disk full, certificate expiry, service restart), execute automated fixes before creating tickets.
- Multi-tenant NOC view — Unified dashboard across all client environments with per-client SLA tracking and health scores.
- Runbook execution — AI agents follow your documented runbooks step-by-step, escalating only when they hit decision points that need human judgement.
Ready to transform your managed it services support?
Start a free trial today — no credit card required. Connect your tools and see your first AI-resolved ticket in minutes.