Turn support tickets into repeat customers
Connect Shopify, BigCommerce, and your warehouse — let AI agents handle order issues before customers churn.
The problems you're solving today
60% of tickets are 'where is my order' — but each requires manual lookup
Returns processing takes 3-5 business days and multiple email threads
Peak seasons mean hiring and training temporary staff every year
No connection between support data and product/fulfilment decisions
AI agents built for e-commerce
Order lookup & status
AI agents pull real-time order data from Shopify/BigCommerce to answer 'where is my order' instantly.
Return & refund automation
Process returns against your policy, issue refunds, and generate labels — no human needed for standard cases.
Product Q&A
Answer sizing, compatibility, and availability questions using your product catalogue as context.
Fraud signal detection
Flag suspicious patterns across tickets — serial returners, address mismatches, promo abuse.
Peak season scaling
Handle Black Friday / holiday surges without hiring seasonal staff. AI agents scale infinitely.
Customer sentiment tracking
CSAT surveys on every resolved ticket with trend dashboards by product, category, and agent.
Why E-commerce teams choose AgentDesk
E-commerce support is high-volume and repetitive: where's my order, wrong item, refund requests. AgentDesk connects directly to your storefront and fulfilment systems, letting AI agents resolve order issues, process returns, and update customers — without human intervention for the 60% of tickets that follow known patterns.
- Order lookup & status — AI agents pull real-time order data from Shopify/BigCommerce to answer 'where is my order' instantly.
- Return & refund automation — Process returns against your policy, issue refunds, and generate labels — no human needed for standard cases.
- Product Q&A — Answer sizing, compatibility, and availability questions using your product catalogue as context.
- Fraud signal detection — Flag suspicious patterns across tickets — serial returners, address mismatches, promo abuse.
Ready to transform your e-commerce support?
Start a free trial today — no credit card required. Connect your tools and see your first AI-resolved ticket in minutes.