Manage your profile, security, and preferences from the Settings page. Click Settings in the sidebar to access your account options.
Profile
Your profile controls how you appear to others in the portal.
| Setting | Description |
|---|---|
| Name | Your display name, shown on comments, tickets, and throughout the portal |
| Avatar | Your profile picture. Upload an image to replace the default avatar. |
To update your profile:
- Go to Settings.
- Edit your Name or click on your avatar to upload a new image.
- Save your changes.
Password
You can change your password at any time.
- Go to Settings.
- Enter your current password.
- Enter your new password and confirm it.
- Click Update Password.
If you have forgotten your current password, sign out and use the Forgot your password? link on the sign-in page to reset it via email.
Theme
AgentDesk supports light and dark mode. You can switch between them from Settings.
| Theme | Description |
|---|---|
| Light | Default appearance with a light background |
| Dark | Reduced brightness, easier on the eyes in low-light environments |
Your theme preference is saved to your account and applies across all devices.
Notification preferences
Control which notifications you receive. Each preference is a toggle that you can turn on or off:
| Preference | What it controls |
|---|---|
| Ticket created | Receive a notification when a new ticket is created |
| Status changed | Receive a notification when a ticket you are watching changes status |
| New comment | Receive a notification when a comment is added to a watched ticket |
| Mentions | Receive a notification when someone mentions you with @ in a comment |
These preferences apply to both in-app and email notifications. For more detail on how notifications work, see Notifications.