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Stripe Billing

Stripe Billing

AgentDesk uses Stripe to manage subscriptions and payments. When you subscribe to a plan or change your tier, the process goes through Stripe's secure checkout.

How billing works

  1. You select a plan from the billing page.
  2. You are taken to Stripe's checkout page to enter payment details.
  3. After successful payment, your plan and limits are updated immediately.
  4. Ongoing subscription changes (upgrades, downgrades, cancellations) are handled automatically.

Managing your subscription

From Admin > Settings > Billing, you can:

  • View your current plan and usage
  • Upgrade or downgrade to a different tier
  • Access the Stripe customer portal to manage payment methods and download invoices

For details on plans, usage tracking, and billing management, see the Billing page in the Admin Guide.

Subscription changes

ActionWhat happens
UpgradeYour limits increase immediately after payment
DowngradeYour limits decrease to match the new tier (ensure current usage is within the new limits first)
CancelYour account is downgraded to the Solo tier
Payment failureYour account status changes to Past Due until payment is resolved

Questions about billing

For billing inquiries, access the Stripe customer portal from the billing page to view invoices, update payment methods, or manage your subscription. For Enterprise plan inquiries, contact [email protected].