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Overview

AI Workflows

AI Workflows are the automation layer in AgentDesk. When a support ticket comes in, the system can automatically analyse the issue, investigate your codebase, suggest a fix, and prepare a pull request -- all while keeping your team in control.

How it works

  1. A ticket is created or updated in your portal (or via Jira).
  2. The AI reviews the ticket and decides the best approach: a full investigation, a quick analysis, a simple fix, or escalation to a human.
  3. The chosen workflow runs through a series of steps, with live progress updates visible in the portal.
  4. When a step requires human judgement (such as approving a proposed code change), the workflow pauses and notifies your team.
  5. Results are posted back to the ticket as comments so everyone stays informed.

What the AI can do

CapabilityDescription
Analyse ticketsInvestigate an issue by reading your codebase and identifying affected areas and potential root causes
Suggest fixesPrepare code changes to address the issue
Review codeCheck proposed changes for correctness, security, and quality
Create pull requestsOpen a pull request with a clear description for your team to review
Respond on ticketsPost structured findings and status updates back to the ticket

Key principles

  • Your team stays in control. AI never merges code or makes changes without human approval. All proposed changes go through a pull request review.
  • Jira stays in sync. If your portal connects to Jira, all ticket activity and AI findings flow back to Jira.
  • Live progress. You can watch the AI work in real time from the portal dashboard.
  • Safe and contained. The AI works within strict limits on how many files and lines it can change, and dangerous operations are blocked.

Learn more