BigCommerce

Connect your BigCommerce store to AgentDesk to give your support team access to product and order data when working on tickets.

What the integration provides

When a BigCommerce store is connected to a portal, your team can:

Browse product listings with details and pricing
Look up orders with date and status filtering
View customer counts for the connected store

Connecting a BigCommerce store

Go to Admin > Portals > [your portal] > Integrations.
In the BigCommerce section, enter your store credentials:

Field	Description
Store Hash	Your BigCommerce store identifier (found in the store URL)
Access Token	An API access token with the required scopes
Client ID	The API client ID from your BigCommerce app
Client Secret	The API client secret from your BigCommerce app

Click Connect. AgentDesk validates the connection before saving.

If the connection test fails, verify that your credentials are correct and that the API account has the necessary permissions.

Browsing products

Once connected, you can view your BigCommerce product catalogue from the portal. Products are fetched with pagination, so large catalogues are handled efficiently.

Browsing orders

Order data can be retrieved with optional filters:

Filter	Description
Date range	Filter orders by creation date
Status	Filter by order status

Customer data

The integration provides a total customer count for the connected store, useful for support metrics and reporting.

Disconnecting

To remove the BigCommerce connection:

Go to the portal's Integrations tab.
Click Disconnect in the BigCommerce section.

This removes the stored credentials for the portal.