Connect your BigCommerce store to AgentDesk to give your support team access to product and order data when working on tickets.
What the integration provides
When a BigCommerce store is connected to a portal, your team can:
- Browse product listings with details and pricing
- Look up orders with date and status filtering
- View customer counts for the connected store
Connecting a BigCommerce store
- Go to Admin > Portals > [your portal] > Integrations.
- In the BigCommerce section, enter your store credentials:
| Field | Description |
|---|---|
| Store Hash | Your BigCommerce store identifier (found in the store URL) |
| Access Token | An API access token with the required scopes |
| Client ID | The API client ID from your BigCommerce app |
| Client Secret | The API client secret from your BigCommerce app |
- Click Connect. AgentDesk validates the connection before saving.
If the connection test fails, verify that your credentials are correct and that the API account has the necessary permissions.
Browsing products
Once connected, you can view your BigCommerce product catalogue from the portal. Products are fetched with pagination, so large catalogues are handled efficiently.
Browsing orders
Order data can be retrieved with optional filters:
| Filter | Description |
|---|---|
| Date range | Filter orders by creation date |
| Status | Filter by order status |
Customer data
The integration provides a total customer count for the connected store, useful for support metrics and reporting.
Disconnecting
To remove the BigCommerce connection:
- Go to the portal's Integrations tab.
- Click Disconnect in the BigCommerce section.
This removes the stored credentials for the portal.