Asset Monitoring
Asset Monitoring lets you track the health of URLs and endpoints that matter to your customers. AgentDesk periodically checks each asset and can automatically create tickets when something goes down.
Adding an asset
- Go to Admin > Portals and open the portal.
- Navigate to the Assets tab.
- Click Add Asset and fill in the details:
Asset statuses
Each asset has a current status based on recent check results:
Failure thresholds
To avoid false alarms from transient issues, you can set an alert after fails threshold. This controls how many consecutive failed checks must occur before an incident is opened and notifications are sent.
For example, setting this to 3 means the asset must fail three checks in a row before it is considered down.
Automatic ticket creation
Enable the auto-create ticket option on an asset to have AgentDesk automatically create a support ticket when the asset goes down. This ensures your team is alerted immediately and can begin investigating without manual intervention.
The ticket includes details about the failure, such as the HTTP status code received and any error message.
Incidents
When an asset goes down (after exceeding the failure threshold), an incident is created.
Incident statuses
Incidents track the started at and resolved at timestamps so you can measure downtime duration.
Status logs
Every health check produces a log entry with the following information:
Status logs provide a historical record of asset health. Use them to identify patterns, such as recurring degraded performance at certain times of day.
Manual checks
You can trigger a check at any time by clicking the Check Now button on an asset. This runs an immediate health check outside the regular interval.